Privacy Policy (AR) | Stokholm super trafikskola

These general terms and conditions apply between Stockholm Super Trafikskola AB (Org nr. 559491-5224), hereinafter referred to as the driving school, and you as a customer/student, hereinafter referred to as the customer. In the agreement, the aforementioned contracting parties are collectively referred to as "the parties."

The driving school has the following websites that are covered by these general terms and conditions:

Website: www.supertrafikskola.com

Educational materials: www.teoricentralen.se

§1 Agreement

When a customer purchases, books, registers, or enrolls, either personally or through the driving school's staff, an agreement is entered into with the driving school, and the customer agrees to these general terms and conditions.

§2 Minor

A customer under the age of 18 must, by law, have parental or guardian consent to enter into an agreement with the driving school. If consent cannot be obtained in another acceptable way, the customer must present a certificate from their parents or guardians. The driving school documents how the customer has been identified.

§3 General Data Protection Regulation (GDPR)

The General Data Protection Regulation applies as law in all EU member states from May 25, 2018. The regulation governs the driving school's use of the customer's personal data and strengthens the rights of the customer concerning personal privacy. This section explains how the driving school applies this regulation.

Personal Data in Sales

The driving school stores the name and address required to create a correct receipt according to the accounting law's requirements for a cash invoice. Email is stored to be able to send receipts to the customer. The data is stored for seven years before being deleted.

Personal Data in Education

The driving school saves the name, address, phone number, and personal identification number according to the traffic regulation's requirements for driving schools. Email is stored to send lesson schedules to the customer. The customer also logs into their educational material with their email address. Education-related data is stored to carry out education following the Swedish Transport Agency's requirements for the education plan and documentation. We do not store sensitive information in connection with the education, other than the personal identification number, such as personal data revealing ethnic origin, political opinions, religious or philosophical beliefs, or information about sexual life, health, e.g., ADHD. If you attend an adapted education, e.g., for dyslexia, information about this is stored.

Processing of Personal Data

Personal data is handled only by the driving school's staff, authorized personnel during inspections, and possibly subcontractors with special agreements responsible for data systems or similar. The data is never shared with any other third party without consent.

Consent to the Storage of Personal Data

Consent to the storage of personal data is obtained in accordance with §1. The driving school documents how the customer has consented. In connection with sending information or marketing from the driving school to the customer, the customer may indicate that they do not wish to receive such communications. Mandatory communications, such as lesson schedules and receipts, cannot be opted out of.

Extract of Personal Data

The customer can request an extract of what is stored about them. The driving school must then promptly create a PDF with this information for the customer.

Request for Change of Personal Data

The customer can request that the driving school change stored personal data. The customer must inform the driving school of what needs to be changed. The driving school must then promptly change the personal data. If a personal detail cannot be changed due to legal requirements, the customer will be notified.

Request for Deletion of Personal Data

The customer can request that the driving school delete stored personal data. The driving school will then promptly delete the data. If a personal detail cannot be deleted due to legal requirements, the customer will be notified.

Changes in Customer's Personal Data

The customer must always inform the driving school in case of a change of address, phone number, or email address during active education. If the driving school needs to notify the customer of important information and cannot reach the customer through the provided contact details, the driving school cannot be held responsible.

Incidents with Personal Data

If the driving school is subjected to a breach or a device is lost, e.g., through theft, the login credentials of the device are immediately reset. No data is stored on the device. In case of a significant data breach in the system, there are procedures to investigate and ensure continued high security. Some data, e.g., passwords, are encrypted.

The driving school does not store data of the type that would cause risks to individuals' rights and freedoms in the event of a data breach, and therefore does not need to be reported to the supervisory authority within 72 hours.

§4 Booking Rules

A booking made through educational materials or the driving school's staff is binding.

Cancellation or rescheduling of booked times must be done no later than 13:00 on the weekday before the booked time. If cancellation or rescheduling is done later, the full fee is charged.

In circumstances beyond one's control, e.g., acute illness, no fee is charged upon presentation of a medical certificate.

This applies to bookings for moped courses as well as other starter packages, lessons, courses.

Cancellations must be made at least 48 hours before the course start via email to info@supertrafikskola.com.

Upon cancellation, the school is entitled to retain 10% of the total fee. If the student has received login information for the theory center, an additional SEK 499 will be charged, in addition to the 10%. For cancellations or no-shows earlier than 48 hours, the entire amount will be charged without any refund.

§5 Purchases and Prices

Minors (under 18 years) are not allowed to make purchases without parental consent. Refunds for advance payments are subject to a fee of 10% of the amount, provided that other rules regarding, for example, cancellations have been followed.

Current prices are listed on the driving school's websites. Prices may change during the course of the education. Sometimes advance payment is required for the price to apply. All prices are in SEK, including VAT.

Purchased services, such as packages, are valid at the same price for 1 year from the purchase date.

The right of withdrawal applies for 14 days and must be made in writing to info@supertrafikskola.com.

Used or started purchases cannot be withdrawn or refunded.

§6 Personal User Account for Education

A customer who enrolls at the school as a student may receive a user account with access to, among other things, the driving school's educational materials. The user account is personal. The login and password should only be used by the student for whom it is intended. The student is responsible for choosing a secure password and protecting it. The driving school is not responsible for any damage that occurs if an outsider logs in and uses the student's account.

Generally, personal use of the driving school's services is allowed when the user account is active. However, this is subject to the usage falling within what can be considered reasonable for a student, their supervisor, and the driving instructor. The driving school reserves the right to deactivate the account if it exceeds the limit for reasonable use. Upon account deactivation, the driving school must inform the student, via the email address provided by the student, of how the usage exceeded the limit. If there is an adequate explanation for the high usage level, the user account may be reactivated.

§7 Copyright and Usage Rights

All material on the driving school's websites is protected by copyright law. The material may only be used for personal purposes in connection with using the service. It is not permitted to copy, transfer, rent, alter, resell, or otherwise use the material in a commercial or non-commercial manner.

§8 Disclaimer of Liability

The driving school is not responsible for fees that may be incurred due to reminders or collection demands if the student has not provided correct information, including the student's email address.

§9 Changes to These Terms

General terms and conditions and purchase terms may be changed during the course of education. The driving school must inform the student of any changes. General terms and conditions are always published on our website. Purchase terms are always shown in connection with booking or purchase.

§10 Disputes

The driving school will do everything possible to ensure that the student is satisfied. The student has a responsibility to follow the rules that exist.

In the event of disputes, Swedish law applies to the driving school's registration and purchase terms. Disputes concerning validity, interpretation, and application should be resolved primarily with the help of the "Allmänna reklamationsnämnden" (The National Board for Consumer Disputes) and secondly in a general court, with the nearest district court being the first instance.